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Privacy Policy

A Legal Disclaimer

We respect your right to privacy and are committed to complying with the Protection of Personal Information Act (POPIA), which governs how we collect, process, store, share, and destroy personal information provided to us.

Why we collect Personal Information

We collect personal information to liaise with you via telephone, email, or our website. This allows us to:

  • Respond to any query or comment received from you;

  • Inform you of new offers, promotions, or updates;

  • Process, validate, and verify information and requests for the supply of goods and/or services;

  • Fulfill the specific purpose for which the information was provided; and

  • Improve your experience on our website.

Processing and Sharing of Personal Information

We may share your personal information in the following circumstances:

  • When required to comply with applicable law or legal process served on us;

  • In order to protect and defend the rights, property, or safety of our company, clients, or others.

We will not sell or disclose your personal information to third parties unless required by law or with your consent.

Security Measures

We are committed to keeping your personal information secure. To that end, we will:

  • Treat your personal information as strictly confidential;

  • Implement appropriate technical and organisational measures to prevent unauthorised or unlawful processing, accidental loss, destruction, or damage;

  • Promptly notify you in the event of any known unauthorised access, use, or disclosure of your personal information;

  • Provide you, upon reasonable request, with evidence of our compliance with POPIA obligations; and

  • Retain your personal information only for as long as necessary to fulfil the original purpose, unless legally required to retain it longer or with your consent.

Please note: Although we take all reasonable precautions to protect your personal information, we are not liable for any loss or damage arising from the disclosure of such information, where such disclosure was beyond our reasonable control.

Your Rights

You have the right at any time to:

  • Access the personal information we hold about you;

  • Object to the processing of your personal information (subject to legal grounds);

  • Request the return or destruction of personal information (subject to legislative requirements);

  • Lodge a complaint directly with our office.

International Transfers

All personal information processed by us remains within South Africa and is not routed or transferred to any third country or international organisation.

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If you have any concerns or queries regarding this policy, please contact us at:
📧 about@ruhandutoit.co.za

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